UK Mainland. Contact us for NI delivery.
Click the tabs below to view our policies.
Delivery and Carriage
Please allow up to two days for us to process your order prior to shipping. Your order will be sent next working day after you receive your dispatch email.
UK Deliveries
Most parcels will arrive within 1-2 days and 3-5 days respective of the delivery type selected, but this is not guaranteed – please allow 12 working days from the dispatch date for your order to arrive. If your order hasn’t arrived in this time, please get in touch and let us know. Unfortunately we will you need you to wait for this time to pass until we can process a missing item claim.
Please note that in order for our courier to contact you with delivery updates it is a requirement that we provide them with your mobile phone number and email address. This will give you (the customer) greater control over deliveries.
| All Products | |
| UK Mainland | £4.95 |
| Ireland and Northern Ireland | Please contact us |
| International Shipping | Please contact us |
If you have any questions or specific requirements please contact us.
Secure Payments
We take the protection of your financial information seriously which is why we use Paypal to handle all of our transactions. Our website uses SSL encryption to keep your connection private and no financial information is held by us ensuring your details are kept safe.
At the checkout you will be sent directly to Paypal to enter your payment information or you can pay by card without signing in to PayPal.
If you choose to save payment information on the My Account page, your card details will be held securely by our payment processor. We do not hold a copy on our own web server.
Need assistance?
Please contact us if you have any questions or need help making a payment.
Cancellation & Returns Policy
Thanks for your order.
If you are not entirely satisfied with your purchase, we’re here to help.
Cancellations
We use Paypal to process payments. If you cancel your order before it has been dispatched then we can refund your payment in full. If your order has already been dispatched it cannot be cancelled. Please see returns below:
Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please note we cannot accept returns on perishable food items.
Your item must be in the original packaging.
Damaged goods
If you unpack your product and find that it is damaged, please contact us and provide a photo of damage to the product and packaging. We can then resolve the matter quickly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us please get in touch.
Privacy and Cookie Policy
Pinntect Direct is part of Pinntec ltd, one of the UK’s leading automation and Digital POS specialists.
Our website address is: https://www.pinntecdirect.com
Our Parent company website address is: https://pinntec.co.uk/
We do not actively collect personal data for marketing purposes unless an explicit opt-in is provided or we have a legitimate reason to contact you. The only data we store is covered by the key lawful basis for data processing set out by ICO in the General Data Protection Regulation (GDPR).
Our website uses cookies to help us to monitor traffic through our website. We use Google Analytics. All data is anonymous and no personal data is collected.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact form submissions to this website are collected and processed by us. By completing the contact form you are giving us permission to contact you under the lawful basis defined as ‘legitimate business interest’. Your personal data is not used for marketing purposes unless you become an active customer, in which case we may contact you under the legitimate business interest claus or in relation to your contract. The details of your enquiry will be kept until the query has been resolved and then retained for statistical purposes. Your data will only be used by the company for the purpose of answering your query unless you have opted in to receive marketing communications.
Akismet is currently disabled on this website.
We collect information about visitors who comment on websites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the website, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
We use Crisp to manage our live chat facility. The contents of any live chat messages are processed and stored by Crisp’s data processors in their live chat platform. Any messages sent via Crisp are not shared with third parties outside of their ecosystem. Crisp is GDPR compliant. More information about the data held can be found here:
Google Analytics Cookies on this website use the following names:
_utma
_utmb
_utmc
_utmz
The cookies named __utma through __utmz come from websites that use Google Analytics, which primarily uses it to track visits.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
(1) to track you as you navigate our website;
(2) to analyse the use of our website;
__utmz stores where a visitor came from (search engine, search keyword, link)
__utma stores each user’s amount of visits, and the time of the first visit, the previous visit, and the current visit (presumably partly for double checking of this information).
__utmb and __utmc are used to check approximately how long you stay on a site: when a visit starts, and approximately ends (c expires quickly). If you look at cookie state changes (e.g. using firecookie), you will see these change regularly.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
On your first visit to our website, a privacy notice will appear at the bottom of the window. Click on learn more. You will be given the option to turn off/on marketing related cookies.
Most browsers allow you to refuse to accept cookies.
In Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector;
In Firefox you can block all cookies by clicking “Tools”, “Options”, and un-checking “Accept cookies from sites” in the “Privacy” box.
In Safari you can block cookies by selecting Private browsing.
Blocking all cookies will, however, have a negative impact upon the usability of many websites.
You can also delete cookies already stored on your computer:
In Internet Explorer, you must manually delete cookie files;
In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
In Safari you can delete cookies by selecting preferences, then privacy, then details and then remove all.
Obviously, doing this may have a negative impact on the usability of many websites.
Who we share your data with
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service. Any messages sent to us via a contact form on this website are sent by email directly to us for processing. We do not use an external monitoring system at this time.
If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO (Data Protection Officer), please use the contact details on the contact us page.
From time to time we may update this Privacy Policy in line with website changes that may affect the personal information we gather about you. It is assumed that you accept such changes if you continue to use this website and services. If you do not accept such changes then you should stop using this website and services, and contact us if you would like any information removed.
Change your Cookie Settings
Our support team are here to help. Please contact us if you have any questions.
Call: 0333 335 5867
Monday-Friday: 9:00am – 6:00pm
Email: sales@pinntecdirect.com
UK Mainland. Contact us for NI delivery.
Call for product advice & support.
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Call: 0333 335 5867
Monday-Friday: 9:00am – 6:00pm
